We used AI agents to find billing exceptions.
We reconciled the pricing sheet with invoice data using AI agents. Several drivers looked underbilled at first, and some lines looked over-billed. We used the drill-down to inspect the exceptions instead of treating the first-pass result as the final answer.
We checked 18,866 invoice lines and recalculated 18,851 of them.
The first-pass pricing-sheet view showed €255,787.70 billed less.
They checked the billed-less drivers against negotiated contract terms.
The client team confirmed €15,950.27 billed extra still needs resolution.
10FT ULDs
Clients confirmed that the billed-less items were correct.
The lower charges did not indicate leakage. The clients reviewed the exceptions and confirmed that every billed-less driver matched negotiated contract terms. Those contract terms override the standard pricing-sheet comparison for the affected lines.
We reclassified every billed-less driver as contract-valid billing.
The client team confirmed this discrepancy and needs to resolve it.
Anonymized contract-rate updates
What changed after the review?
| Question | Answer |
|---|---|
| Did we find underbilling? | At first, yes. The pricing-sheet comparison made several drivers look underbilled. |
| Did clients confirm underbilling? | No. They confirmed that the lower charges matched negotiated contracts. |
| Did the AI reconciliation still help? | Yes. It isolated the exact drivers that needed contract validation. |
| What remains unresolved? | €15,950.27 billed extra. |
We now have one confirmed billing issue: €15,950.27 billed extra.
Once we apply the confirmed contract rates, the apparent underbilling drops to zero. The billed-extra amount remains, and the client team confirmed that they need to resolve it.
Before vs. after contract validation
The first-pass view showed a net variance of €239,837.43. After contract validation, we remove the apparent underbilling and keep the confirmed overbilling.
Reclassification bridge
We turned a broad exception list into one confirmed action item.
We used AI agents to reconcile invoices against the pricing sheet. The first-pass drill-down showed many billed-less drivers. Clients reviewed the exceptions and confirmed that every billed-less driver matched negotiated contracts. The real billing discrepancy is the remaining €15,950.27 billed extra.
We started in drill-down
AI gave us a clear list of apparent billed-less drivers to inspect.
Clients validated contracts
They confirmed the lower charges were correct under negotiated rates.
We kept the real issue
The client team still needs to resolve €15,950.27 billed extra.